To all of our Patients, Families and Friends,
Our community has been through a lot over the last few months, and all of us are looking forward to getting back to “a new normal” resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Our office has always utilized personal protective equipment (PPE) that has exceeded all the CDC guidelines. However, in light of the COVID-19 pandemic, we have instituted additional guidelines and protocols to ensure the safety of our patients and staff.
You will see many changes, as we have new ways of scheduling your appointments and managing your insurance and financial transactions. Below are just some of these important changes:
You will be contacted 48-72 hours prior to your appointment via phone, text or email and asked a series of health-related questions. It is required that you review and answer those questions prior to your appointment. We will need to reschedule your appointment if you are unable to complete this step.
Arrival and Screening
All patients will advise our staff of their arrival and will wait in the parking lot until your provider and treatment room have been thoroughly sterilized. Upon entering the office you will have a temperature and a pulseoximetry check. Please be aware that our staff is being screened in a similar way at the beginning and end of each workday. If you are found to have a normal temperature and oxygenation, you will be personally escorted to your treatment area. We are limiting the number of patients in our office at any one time. Therefore, a limit of one caregiver per patient will be allowed into the building. There will be no patients waiting in our waiting room.
A Private Treatment Experience
You will notice that the treatment room doors might be closed and there will be less chatter. There will be minimal contact between patients and staff.
“Contactless” Front Office
Your contact with our front desk will be minimal. This will be made possible with the completion of online signature documents and payments arrangements made in advance of your appointment with us. These arrangements will be discussed when you make your appointments.
Some of our appointments might avoid a visit to our office altogether. We will be using tele-dentistry as needed to avoid unnecessary “in person” visits.
Enhanced PPE In Our Office
We require everyone in our office to wear a face covering. Expect to see our clinical staff wearing not only face masks, but disposable surgical gowns and face shields.
Elimination of the Aerosol and “Water Splatter”
We have added aerosol elimination equipment to each of our treatment rooms that will contain the water droplets and prevent them from entering the common office air.
Disinfecting the Surfaces and Cleaning the Air
We have always exceeded CDC infection control guidelines. With the COVID-19 Pandemic, we are going above and beyond once again. Even our standard mail and packages will be disinfected before the contents enter our office space. In addition to our normal disinfection protocols, we have added MERV18 HEPA air purifiers to each of our treatment rooms and “Air Scrubbers” to our common areas. This combination will remove any contaminants from the office environment. The office will be also be “fogged” nightly with operating room grade disinfectant.
For Your Protection
Our staff has been working to implement the changes listed above to keep our Mogelof Dental Group community safe. The costs to provide these changes have been significant. Our patients will be charged a per visit fee of $15.00 to cover a small portion of these costs.
We Can’t Wait To See You!
Dental health is essential to protecting your overall health. We look forward to the opportunity to resume our regular treatments for you and our community. We are happy to answer any questions you may have about the additional measures taken to make your visit safe and enjoyable. We are grateful for your continued trust and support in us – your dental health providers, fellow community members and friends.